At Moss Matters, we provide high-vibrational, wild-crafted provisions intended for your "Original Design." Due to the nature of our products, we maintain a strict No Returns policy to ensure the safety, hygiene, and mineral integrity of our inventory.
1. Perishable & Ingestible Goods All sales of our products are final. Once these items have left our facility, we cannot accept returns or exchanges. This policy ensures that every customer receives fresh, uncontaminated, and potent products.
2. Quality Assurance We take immense pride in the quality of our alkaline provisions. Every order is inspected and hand-packed to meet our high standards before being shipped or handed over in-store.
3. Damages and Issues Please inspect your order upon reception. While we do not accept returns, we want to ensure you are satisfied with your experience: * Damaged Items: If your order arrives damaged during transit, you must contact us at [Insert Email/Phone] within 24 hours of delivery with photographic evidence of the damage and the packaging. * Incorrect Items: If you receive the wrong item, notify us immediately so we can evaluate the issue and make it right.
4. Cancellations Orders cannot be cancelled once they have been processed or shipped. For in-store purchases, all sales are final at the point of transaction.
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